New cancelation policy at mac

New cancelation policy at mac

Despite repeated requests, there are still members who register for a class and don’t show up. Especially now that the number of spots is limited, they harm members who would have liked to join the class. Unfortunately, we are therefore forced to change the rules regarding canceling the class/not showing up.

First of all, we are changing the period that you can cancel a class to at least two hours before the start. If members cancel less than two hours before the start or do not show up, the first time they will receive a warning by email. If it occurs a second time or more, for those people we will block the possibility to book a class or a time slot in the gym for three days.

We would like to emphasize that mac does not want to act as a police officer. But we also think it is important that everyone can work out with us as much as possible!